Terms and Conditions

These Terms and Conditions (the "Terms") govern access to and use of the Trackboria platform, including our website, the merchant workspace, mobile delivery workflows, public tracking pages, billing and payment pages, application programming interfaces, and any related support channels (together, the "Service").

The Service is operated by Trackboria LTD, a limited liability company incorporated in the Federal Republic of Nigeria ("Trackboria", "we", "us", or "our"), with its registered office at No. 9B Tinubu Road, Ilupeju, Lagos, Nigeria.

By creating an account, accessing a workspace, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service. Where your organisation has entered into a separate written agreement with Trackboria, that agreement prevails to the extent of any conflict with these Terms.

In these Terms, the following words have the meanings set out below:

• Merchant means the business that registers a Workspace and uses the Service to manage its deliveries.
• Workspace means the merchant account environment in which orders, customers, shipments, team members, and billing are managed.
• Authorised User means an individual permitted by a Merchant to access its Workspace under an assigned role.
• Agent means a rider, driver, or delivery operator who carries out deliveries and may use the Trackboria mobile workflows.
• Customer and Recipient mean the end customers of a Merchant whose orders are delivered through the Service.
• Customer Data means the customer, recipient, order, address, and delivery information that a Merchant uploads to or generates within its Workspace.
• Public Tracking Link means a token-based link that displays limited delivery information for a specific shipment.
• Fees means the charges payable for use of the Service under the applicable plan.

You must be at least 18 years of age and capable of forming a legally binding contract in order to use the Service.

If you use the Service on behalf of a business, you represent and warrant that you are authorised to bind that business to these Terms, and references to "you" include that business. The Merchant is responsible for the acts and omissions of its Authorised Users as if they were its own.

Trackboria is a delivery operations platform. Subject to these Terms and the applicable plan, the Service enables a Merchant to create a Workspace, add team members, manage customer and order records, assign Agents and partner couriers, monitor live delivery activity, capture proof of delivery, verify cash-on-delivery ("COD") collections, review remittance activity, and manage billing.

Public Tracking Links are intended solely for the Recipient of a specific shipment, or another person with a genuine need to view that delivery's status. The Service is not a general-purpose location or surveillance tool.

We grant you a limited, non-exclusive, non-transferable, and revocable right to access and use the Service for your internal business operations during the term of these Terms. We reserve all rights not expressly granted.

You must provide accurate, current, and complete information when registering and keep that information up to date. You are responsible for maintaining the confidentiality of all login credentials and for all activity that occurs under your account.

The Merchant administrator is responsible for managing Authorised Users, roles, and permissions within the Workspace, and for removing access promptly when it is no longer required.

You must notify us without undue delay at info@trackboria.com if you become aware of any unauthorised access to, or compromise of, an account, device, Public Tracking Link, or proof-of-delivery process.

As between you and Trackboria, the Merchant remains responsible for, and is the controller of, all Customer Data it uploads to or generates within its Workspace. The Merchant warrants that it has a valid lawful basis and all necessary rights, consents, and authority to collect, upload, and process that information through the Service.

The Merchant is responsible for the accuracy, quality, and legality of Customer Data, for instructing its Authorised Users on how that information must be handled, and for honouring the rights of the customers and recipients to whom the information relates. Trackboria processes Customer Data on the Merchant's behalf and in accordance with these Terms and our Privacy Policy.

We believe you should be able to see exactly what information the Service processes and the reason for each category. The categories below describe the information collected through normal use of Trackboria. Our Privacy Policy sets out further detail on retention, sharing, and the choices available to you.

The Service may display live Agent or shipment location, delivery timelines, OTP verification, and proof-of-delivery status. Public Tracking Links are token-based and may expire or be revoked.

You must share Public Tracking Links only with the intended Recipient or another person with a genuine need to view the delivery. You must not publish tracking links openly, use the Service to monitor any person for purposes unrelated to a genuine delivery, or capture proof-of-delivery media in any manner that breaches applicable law or the rights of a customer or recipient.

Paid use of the Service is governed by the plan selected at signup or subsequently within the product. Pricing, included delivery volume, overage rates, and billing cadence are those presented on the website or in the billing flow at the time the plan is selected.

Unless stated otherwise, Fees are exclusive of applicable taxes, levies, and duties, which you are responsible for paying. You authorise us to charge or invoice the Fees for the plan you select, including any usage-based overage charges incurred.

You are responsible for paying valid invoices in full and on time. If an amount is overdue or a billing matter remains unresolved, we may restrict billing-sensitive features or suspend access until the account is returned to good standing. Fees already incurred are non-refundable except where required by law or expressly stated.

Invoice checkout and certain order payments are processed through third-party payment providers, which currently include Paystack and Flutterwave, selected according to the Merchant's country. Trackboria does not store complete card numbers; full card data is collected and processed by the payment provider under its own terms and privacy notices.

Settlement of collected funds to a Merchant relies on accurate settlement and payout details. You are responsible for keeping those details correct, and Trackboria is not liable for funds misdirected as a result of inaccurate information you provide.

You must not, and must not permit any Authorised User or third party to, use the Service to:

• Breach any applicable law or regulation, commit fraud, or conceal the true origin of a shipment or payment
• Upload false, misleading, or unlawful recipient, address, order, or payment information
• Interfere with or disrupt the Service, circumvent access controls, or attempt to gain unauthorised access to any system or data
• Scrape, reverse engineer, decompile, or copy any protected part of the Service, or extract data at scale without our written permission
• Transmit spam, malicious code, abusive content, or irrelevant notifications through Service channels
• Track, profile, or monitor any individual outside a genuine delivery or operational need
• Resell, sublicense, or make the Service available to any third party except as expressly permitted

Trackboria and its licensors own all right, title, and interest in and to the Service, including the platform, software, design, documentation, and the Trackboria name, logo, and other brand features. These Terms do not transfer any ownership of those rights to you.

You retain ownership of the Customer Data and other content you upload to your Workspace. You grant Trackboria a worldwide, non-exclusive licence to host, process, transmit, and display that content solely as necessary to provide, secure, and support the Service.

If you provide feedback, suggestions, or improvement requests, you grant Trackboria a perpetual, irrevocable, and royalty-free right to use them to improve the Service without obligation or compensation to you.

Each party may receive non-public information from the other. The receiving party will use such information only to perform under these Terms and will protect it with at least the same degree of care it applies to its own confidential information. This obligation does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or must be disclosed by law.

We work to keep the Service reliable, but it is provided on an "as available" basis. We do not warrant uninterrupted or error-free operation, and availability may be affected by maintenance, integrations, payment providers, map services, notification channels, or other matters outside our reasonable control.

We may modify, add to, or discontinue features, workflows, integrations, or pricing as the Service develops. Where a change is material, we will take reasonable steps to notify affected Merchants in advance through the product or the account contact on file.

You may stop using the Service at any time. We may suspend or terminate access, in whole or in part, where we reasonably believe there is a security risk, suspected fraud, a legal or regulatory issue, an unpaid or unresolved billing obligation, or a breach of these Terms.

On termination, your right to access the Service ends. Termination does not cancel Fees already incurred and does not require us to delete records we are required to retain for billing, dispute resolution, audit, fraud prevention, or legal and tax purposes. On request, and where reasonably practicable, we will make Customer Data available for export for a limited period following termination.

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Trackboria is not responsible for delivery failures, COD shortfalls or losses, or customer disputes arising from inaccurate data, the acts or omissions of Authorised Users or Agents, third-party provider downtime, misuse of Public Tracking Links, or courier conduct outside Trackboria's control.

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Service or these Terms.

To the maximum extent permitted by law, Trackboria's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total Fees paid by you to Trackboria for the Service in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless Trackboria and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of your Customer Data, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Where a Merchant operates in another country, mandatory consumer, data protection, and other local laws that apply to that Merchant continue to apply.

The parties will first attempt to resolve any dispute in good faith through discussion. If a dispute cannot be resolved within thirty (30) days, it will be submitted to the competent courts of Lagos State, Nigeria, which the parties agree have jurisdiction.

We may update these Terms as the product, billing model, or legal requirements change. When we make a material change, we will revise the "Last updated" date shown above and, where appropriate, notify Merchants through the product or the account contact on file. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

These Terms, together with any plan details and any separate written agreement referenced above, constitute the entire agreement between you and Trackboria regarding the Service and supersede all prior discussions and understandings.

If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices to Trackboria must be sent to info@trackboria.com.

Questions about these Terms or how they apply to your Workspace may be sent to info@trackboria.com, or by post to Trackboria LTD, No. 9B Tinubu Road, Ilupeju, Lagos, Nigeria.