Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between Trackboria LTD ("Trackboria", "we", "us", or "our") and you, the entity or individual registering for or using the Trackboria delivery operations platform (the "Service"). By creating a Workspace, subscribing to a plan, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. References to "you" or "Merchant" in these Terms refer to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not access or use the Service.

We may update these Terms from time to time as described in Section 20. Your continued use of the Service after any such update constitutes your acceptance of the revised Terms. If you do not agree with a material update, your sole remedy is to stop using the Service and, if applicable, cancel your subscription before the update takes effect.

The following defined terms apply throughout these Terms:

• Merchant means the business or individual that has registered a Workspace and accepted these Terms, and on whose behalf the Service is used to manage deliveries, agents, and customer orders.
• Workspace means the isolated account environment provisioned for a Merchant within the Service, containing that Merchant's configuration, users, orders, agents, and operational data.
• Authorised User means any individual granted access to a Workspace by the Merchant, including administrators, dispatchers, and other staff members operating under the Merchant's account.
• Agent means a delivery agent or rider registered within a Workspace who uses the Service to receive, carry out, and confirm delivery assignments.
• Customer means a recipient or end-customer whose order or delivery is managed through the Merchant's Workspace.
• Customer Data means any personal information, order details, address information, or other data relating to Customers that is uploaded to or generated within the Service by the Merchant or its Authorised Users.
• Public Tracking Link means a token-based URL generated by the Service that allows a Customer or other designated recipient to view live shipment status, agent location, or proof-of-delivery information for a specific order.
• Fees means all amounts payable to Trackboria for use of the Service, including subscription plan fees, usage-based overage charges, and any other charges described in these Terms or the billing flow.

To access the Service you must register a Workspace by providing accurate and complete information as prompted. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your Workspace, whether carried out by you, your Authorised Users, or your Agents. You must promptly notify us at info@trackboria.com if you become aware of any unauthorised access to or use of your account.

You must not share login credentials across multiple individuals, create accounts on behalf of third parties without their authorisation, or permit any person who is not an Authorised User to access your Workspace. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised, shared in violation of these Terms, or created with inaccurate registration information.

You are solely responsible for the accuracy, completeness, and legality of all data you enter into the Service, including Customer names, addresses, contact details, order values, and payment information. Trackboria relies on the information you provide to generate Public Tracking Links, calculate delivery metrics, process payments, and reconcile cash-on-delivery amounts. Errors or omissions in that data may result in failed deliveries, payment discrepancies, or Customer disputes for which Trackboria bears no liability.

You represent and warrant that you have obtained all necessary consents and have the legal right to upload and process Customer Data through the Service, and that doing so does not violate any applicable law, regulation, or third-party right, including applicable data protection and privacy laws.

You must keep your Workspace information, business contact details, and billing information current. You must also ensure that your Authorised Users and Agents are aware of and comply with these Terms to the extent applicable to their use of the Service.

Where the Service includes the ability to receive card or online payments from Customers, those payments are settled to the Merchant through the applicable third-party payment provider in accordance with that provider's settlement schedule and terms. Trackboria is not a payment institution, does not hold merchant funds, and is not responsible for delays or failures in settlement caused by the payment provider, incorrect bank or payout details, or the Merchant's failure to complete required verification with the payment provider.

Cash-on-delivery ("COD") amounts are collected directly by the Merchant's Agents from Customers at the point of delivery. COD cash is at all times the property of the Merchant and is never held, received, or disbursed by Trackboria. The Service provides COD tracking and reconciliation features to help Merchants manage and account for collected cash, but Trackboria accepts no responsibility for shortfalls, losses, misappropriation, or disputes relating to COD amounts.

You are responsible for ensuring that your Agents remit COD collections to you in accordance with your internal policies, and for resolving any discrepancies between the amounts recorded in the Service and those actually collected. Trackboria's COD reconciliation records are provided for informational purposes only and do not constitute a financial guarantee or settlement obligation.

You may invite Authorised Users and register Agents within your Workspace subject to any seat or user limits associated with your plan. You are responsible for the actions and omissions of all Authorised Users and Agents using your Workspace, and for ensuring that their use of the Service complies with these Terms and all applicable laws. You must promptly revoke access for any Authorised User or Agent who leaves your organisation, whose role no longer requires access, or who you have reason to believe has misused the Service.

Agents access the Service through a dedicated mobile or web interface designed for delivery operations. Agent accounts are tied to your Workspace and cannot be transferred to another Merchant's Workspace. You must not register fictitious Agents, share Agent credentials, or use Agent accounts for any purpose unrelated to genuine delivery operations.

This section explains the categories of personal data we process in operating the Service on your behalf and the reasons we process each category. This section works alongside our Privacy Policy, which governs how we handle data more broadly.

The Service may display live Agent or shipment location, delivery timelines, OTP verification, and proof-of-delivery status. Public Tracking Links are token-based and may expire or be revoked.

You must share Public Tracking Links only with the intended Recipient or another person with a genuine need to view the delivery. You must not publish tracking links openly, use the Service to monitor any person for purposes unrelated to a genuine delivery, or capture proof-of-delivery media in any manner that breaches applicable law or the rights of a customer or recipient.

Paid use of the Service is governed by the plan selected at signup or subsequently within the product. Pricing, included delivery volume, overage rates, and billing cadence are those presented on the website or in the billing flow at the time the plan is selected.

For paid subscription plans, the plan's base Fee for the first billing period is charged up front on the day you subscribe, and your subscription then renews automatically each period (for example, monthly or yearly, according to the plan you select) until you cancel. Each renewal Fee is charged in advance at the start of the period to which it relates. Usage-based overage Fees, where applicable, are calculated for each billing period and charged at the end of that period. You may change or cancel your plan at any time from the billing area; changes take effect according to the timing shown in the billing flow.

Unless stated otherwise, Fees are exclusive of applicable taxes, levies, and duties, which you are responsible for paying. You authorise us to charge or invoice the Fees for the plan you select, including the first-period base Fee charged at signup, recurring renewal Fees, and any usage-based overage charges incurred.

You are responsible for paying valid invoices in full and on time. If an amount is overdue or a billing matter remains unresolved, we may restrict billing-sensitive features or suspend access until the account is returned to good standing. Fees already incurred are non-refundable except where required by law or expressly stated.

Invoice checkout and certain order payments are processed through third-party payment providers, which currently include Paystack and Flutterwave, selected according to the Merchant's country. Trackboria does not store complete card numbers; full card data is collected and processed by the payment provider under its own terms and privacy notices.

When you pay a subscription invoice by card, you authorise Trackboria and its payment provider to securely store a reusable payment token (not your full card number) and to charge that saved payment method automatically for future renewal and overage Fees as they fall due, until you remove the payment method or cancel your subscription. You can manage or remove your saved payment method from the billing area. If an automatic charge fails, we may retry it and may restrict billing-sensitive features until the balance is settled.

Adding or changing a saved card requires card verification. Because our payment providers can only register a reusable card after a successful authenticated transaction, a small verification amount (a few units of your local currency) is charged to the new card when you add or change it. This amount is credited back to your account in full and automatically applied to your next subscription invoice, so the net cost to you is zero. The verification charge is not an additional Fee.

Card and online payments are settled to a Merchant through the payment provider and rely on accurate settlement and payout details. You are responsible for keeping those details correct, and Trackboria is not liable for funds misdirected as a result of inaccurate information you provide. Cash-on-delivery cash is collected by the Merchant's own Agents and remains the Merchant's property at all times — Trackboria reconciles COD against deliveries but does not hold, receive, or disburse COD cash.

You must not, and must not permit any Authorised User or third party to, use the Service to:

• Breach any applicable law or regulation, commit fraud, or conceal the true origin of a shipment or payment
• Upload false, misleading, or unlawful recipient, address, order, or payment information
• Interfere with or disrupt the Service, circumvent access controls, or attempt to gain unauthorised access to any system or data
• Scrape, reverse engineer, decompile, or copy any protected part of the Service, or extract data at scale without our written permission
• Transmit spam, malicious code, abusive content, or irrelevant notifications through Service channels
• Track, profile, or monitor any individual outside a genuine delivery or operational need
• Resell, sublicense, or make the Service available to any third party except as expressly permitted

Trackboria and its licensors own all right, title, and interest in and to the Service, including the platform, software, design, documentation, and the Trackboria name, logo, and other brand features. These Terms do not transfer any ownership of those rights to you.

You retain ownership of the Customer Data and other content you upload to your Workspace. You grant Trackboria a worldwide, non-exclusive licence to host, process, transmit, and display that content solely as necessary to provide, secure, and support the Service.

If you provide feedback, suggestions, or improvement requests, you grant Trackboria a perpetual, irrevocable, and royalty-free right to use them to improve the Service without obligation or compensation to you.

Each party may receive non-public information from the other. The receiving party will use such information only to perform under these Terms and will protect it with at least the same degree of care it applies to its own confidential information. This obligation does not apply to information that is or becomes public through no fault of the receiving party, is independently developed, or must be disclosed by law.

We work to keep the Service reliable, but it is provided on an "as available" basis. We do not warrant uninterrupted or error-free operation, and availability may be affected by maintenance, integrations, payment providers, map services, notification channels, or other matters outside our reasonable control.

We may modify, add to, or discontinue features, workflows, integrations, or pricing as the Service develops. Where a change is material, we will take reasonable steps to notify affected Merchants in advance through the product or the account contact on file.

You may stop using the Service at any time. We may suspend or terminate access, in whole or in part, where we reasonably believe there is a security risk, suspected fraud, a legal or regulatory issue, an unpaid or unresolved billing obligation, or a breach of these Terms.

On termination, your right to access the Service ends. Termination does not cancel Fees already incurred and does not require us to delete records we are required to retain for billing, dispute resolution, audit, fraud prevention, or legal and tax purposes. On request, and where reasonably practicable, we will make Customer Data available for export for a limited period following termination.

To the maximum extent permitted by law, the Service is provided without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Trackboria is not responsible for delivery failures, COD shortfalls or losses, or customer disputes arising from inaccurate data, the acts or omissions of Authorised Users or Agents, third-party provider downtime, misuse of Public Tracking Links, or courier conduct outside Trackboria's control.

To the maximum extent permitted by law, neither party is liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Service or these Terms.

To the maximum extent permitted by law, Trackboria's total aggregate liability arising out of or relating to the Service or these Terms will not exceed the total Fees paid by you to Trackboria for the Service in the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited.

You agree to indemnify and hold harmless Trackboria and its officers, employees, and agents from and against any claims, damages, liabilities, and reasonable costs (including legal fees) arising out of your Customer Data, your use of the Service, your breach of these Terms, or your violation of any law or third-party right.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Where a Merchant operates in another country, mandatory consumer, data protection, and other local laws that apply to that Merchant continue to apply.

The parties will first attempt to resolve any dispute in good faith through discussion. If a dispute cannot be resolved within thirty (30) days, it will be submitted to the competent courts of Lagos State, Nigeria, which the parties agree have jurisdiction.

We may update these Terms as the product, billing model, or legal requirements change. When we make a material change, we will revise the "Last updated" date shown above and, where appropriate, notify Merchants through the product or the account contact on file. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

These Terms, together with any plan details and any separate written agreement referenced above, constitute the entire agreement between you and Trackboria regarding the Service and supersede all prior discussions and understandings.

If any provision is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our written consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. Notices to Trackboria must be sent to info@trackboria.com.

Questions about these Terms or how they apply to your Workspace may be sent to info@trackboria.com, or by post to Trackboria LTD, No. 9B Tinubu Road, Ilupeju, Lagos, Nigeria.